Privacy policy
Privacy
At Comfi we are committed to protecting your privacy. We use the information we collect on the site to enhance your overall Comfi experience. We will not sell, trade, or rent your personal information to others.
While using our website, you might give us information about yourself, such as when signing up for our newsletter or completing the checkout process. If you don't provide us with this information then we won't be able to complete your order.
We promise not to share your personal information with anyone else, except where we need to do this to provide you with goods and services. For example, we'll need to pass your payment information to our payment provider and/or bank so we can debit your card and we'll need to share your name and delivery address with the courier that we ship your goods with. We will never authorise these other people to use your information for any other purposes.
We will take all reasonable steps to protect any personal information you choose to share with us.
We may also use your personal information to enhance your tailored experience on our website such as managing your account, processing your order, internal training and planning, and improving the performance of our website. We might track where you go on our website, but we only do this so we can make improvements and provide you with the best shopping experience possible.
If you wish to know what, if any, personal information we hold you can ask us at any time. Please email hello@comfi.co.nz or call us on 0508 GETCOMFI (438 6634)and we'll happily provide you with a copy. You can also ask us to change any information that is incorrect.
Newsletter
If you have opted-in to receiving our newsletter, from time to time, we may email you information about products and services which may be of interest to you. If you no longer wish to receive marketing emails from us you may opt out at any time by clicking the unsubscribe link in the email sent.
Protection of Customer Information
Comfi does not sell, trade, swap or rent your personal information to others. We will not authorise any third party to use your email address without your permission. If you feel you have received an email from us in error, please contact us.
Linked Websites
Our Comfi website may contain links to other sites which are not administered or governed by Comfi. These are provided solely for the convenience of our visitors and we are not responsible for the content of these websites.
Your Consent
By using our Comfi website you are giving us your consent to the collection and use of this information by us. We may from time to time decide to update our privacy policy and will post the changes on the website. We recommend you review these regularly each time you visit www.comfi.co.nz
For further information on our Privacy Policy, click HERE
How does the 100 night rest easy money back guarantee work?+
We want everyone to get the best sleep possible, and know it takes a few nights, and naps to get a feel for the difference a Comfi bed can make. With our risk-free trial and return policy, you can try our Comfi beds in the comfort of your own home - risk free.
If you’ve been sleeping on another bed every night for the past few years, your body will need approximately 2-4 weeks to adjust to your new Comfi mattress. That’s why we ask for you to sleep on the mattress for a minimum of 30 nights up to 100 nights so you can take note of how your sleep improves along the way.
If for any reason you are not 100% happy and want to return a Comfi bed, we will happily provide an exchange or refund for purchases within 100 days. To begin the returns and refund process, please contact us at hello@comfi.co.nz or 0508 GET COMFI (438 26634).
How do I return a COMFI bed within the 100 night trial period?+
Easy. Once you lodge a return request, we will organise a free pick-up and/or replacement of your mattress. Collections can take up to 10 business days, and can only occur during business hours.
Please note, not all mattresses are eligible for return. For full details on our return and refund policy, please click here
Do I get a trial if I exchange a product?+
Each customer is entitled to one trial period per product. If at least one of a particular product type is returned or exchanged from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders of that particular product. If your product is returned completely unopened, however, a trial will still be available on your next purchase of that same product. The return must be initiated no later than the 100th night following the delivery of your Comfi purchase. No exceptions will be made.
How long will it take to receive a refund?+
Once the mattress has been collected, we will refund you in the original payment form. Refunds typically process within 2-14 business days depending on your financial institution.
What happens to my returned mattress?+
To remain true to our commitment of “you buy, we give”, a returned trial Comfi mattress will be donated to a local charity.